If you need urgent assistance or are concerned for your safety or someone else’s safety, call Triple Zero (000) or visit your nearest emergency department.

In other situations, the following helplines can offer access to confidential support and advice that is free and anonymous.

Mental Health Emergency Response Line (MHERL)

Metro: 1300 555 788 (Perth)
Peel: 1800 676 822 (Peel region)

MHERL is not an emergency service. In an emergency call 000.

The Mental Health Emergency Response Line (MHERL) is a 24-hour telephone service for people in the Perth metropolitan area experiencing a mental health crisis.

The service aims to keep individuals safe during a mental health crisis by connecting them with appropriate support services.

MHERL provides contact with a trained mental health clinician who can provide:

  • mental health assessment
  • crisis support, crisis planning and brief intervention
  • mental health system navigation
  • mental health information and advice

MHERL is available for:

  • individuals experiencing a mental health crisis who feel that they need urgent assistance
  • families or carers of people with a mental illness
  • members of the general public who witness a mental health crisis and need assistance
  • health professionals
  • community welfare service providers.

For people living in regional and remote areas of Western Australia, Rurallink provides an equivalent service overnight and at weekends.

Rurallink

Free call: 1800 552 002

Rurallink is an after-hours telephone service for people in rural and regional Western Australia experiencing a mental health crisis.

  • 1800 552 002
  • 4.30pm – 8.30am weeknights
  • 24 hours on weekends and public holidays
  • In an emergency call 000

Callers to Rurallink are connected to a trained mental health clinician who can provide them with:

  • mental health assessment
  • crisis support, crisis planning and brief intervention
  • mental health system navigation
  • mental health information and advice
  • planned support calls over weekends and overnight to people experiencing a crisis

The service is designed keep individuals safe during a mental health crisis by connecting them with appropriate support services.

The service is available for:

  • anybody experiencing a mental health crisis who feels they need urgent assistance
  • families or carers of people with a mental illness
  • members of the general public who witness a mental health crisis and need assistance
  • health professionals
  • community welfare service providers.

For people living in the Perth metropolitan area, the Mental Health Emergency Response Line (MHERL) provides an equivalent service.

 

Other Mental Health Helplines

Helplines can provide you with immediate access to support and advice that is confidential, free and anonymous. Sometimes making that first call may feel difficult, talking with others helps, and many have been before you. Reach out.

Lifeline: 13 11 14

24 hour confidential telephone crisis support service. Online chat is available.

Lifeline provides all Australians experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services. Many people call after advice or self-help information for friends and family. Others reach out for someone to listen to their concerns. Typically, callers in crisis find that painful changes or problems are increasing their distress and overwhelming their capacity to cope.

Beyondblue: 1300 224 636

24/7 helpline. Online chat available.

Give us a call any time of the day or night. All calls and chats are one-on-one with a trained mental health professional, and completely confidential. Although they may ask for your first name and some general details, you can let them know if you’d like to remain anonymous.

Suicide Call Back Service: 1300 659 467

The Suicide Call Back Service is a 24 hour, nationwide service that provides free telephone, video and online counselling. Online chat is also available.

The professionally trained counselors have specialist skills in working with suicide-related issues and they can help you to work through the pain and distress you may be feeling.

The Samaritans Crisis Line: 13 52 37

24/7 Anonymous Crisis Support.

Round the clock, a safe place to call, be yourself.

MensLine Australia: 1300 789 978

Callers have access to 24-hour support, anywhere anytime. Online and video chat is also available.

MensLine Australia is a telephone and online counselling service for men with family and relationship concerns. We’re here to help anywhere, anytime.

QLife (LGBTI+): 1800 184 527

3pm to midnight every day. Online chat available.

QLife is Australia’s first nationally-oriented counselling and referral service for people who are lesbian, gay, bisexual, trans, and/or intersex (LGBTI).