If you need urgent assistance and are concerned for safety, call Emergency Services 000. For other situations, find the appropriate contact information below.
Mental Health Emergency Response Line (MHERL)
Metro: 1300 555 788
Peel: 1800 676 822
Available 24 hours a day, seven days a week
*Clinicians at MHERL provide support for people experiencing a mental health emergency and if required, referral to a local mental health service.
For anyone involved in a mental health emergency in the community – including individuals, families/carers, members of the general public or health professionals. These might include individuals who feel that they need urgent assistance, families or carers of those with a mental illness or members of the general public who witness a mental health crisis and need assistance.
Free call: 1800 552 002
(4.30pm – 8.30am M-F and 24 hrs Sat, Sun and Public Holidays)
Rurallink is a specialist after hours mental health telephone service for people in rural communities of Western Australia. Rurallink gives easy telephone access to experienced community mental health staff, with a focus on supporting people with mental health issues. It is a confidential service that meets the needs of the community and delivering continuous care and support where needed. The service provides a single point of contact providing information, advice, assessment, and where required, referrals to other mental health services.
Helplines for support and advice
Helplines can provide you with immediate access to support and advice that is confidential, free and anonymous. Sometimes making that first call may feel difficult, talking with others helps, and many have been before you. Reach out.
Somewhere in Australia there is a new call to Lifeline every 32 seconds. Many people call after advice or self-help information for friends and family. Others reach out for someone to listen to their concerns. Typically, callers in crisis find that painful changes or problems are increasing their distress and overwhelming their capacity to cope. Online chat available.
All calls and chats are one-on-one with a trained mental health professional, and completely confidential. Although they may ask for your first name and some general details, you can let them know if you’d like to remain anonymous. Online chat available.
The Suicide Call Back Service is a 24 hour, nationwide service that provides free telephone, video and online counselling. The professionally trained counsellors have specialist skills in working with suicide-related issues and they can help you to work through the pain and distress you may be feeling. Online chat available.
24/7 Anonymous Crisis Support. Round the clock, a safe place to call, be yourself.
MensLine Australia is a telephone and online counselling service for men with family and relationship concerns. We’re here to help anywhere, anytime. Online chat available.
3pm to 12am
QLife is Australia’s first nationally-oriented counselling and referral service for people who are lesbian, gay, bisexual, trans, and/or intersex (LGBTI). Online chat available.