This is the easy-to-read text-only version of our Privacy Policy.

Your information 

We respect your privacy.
We keep your information safe. 

What is this page? 

This page explains: 

  • what information we collect 
  • why we collect it 
  • how we keep it safe 

You can download our full Privacy Policy.

What information do we collect? 

We collect information about you. 

This may include: 

  • your name 
  • your contact details 
  • your date of birth 
  • your address 
  • your health or support needs 

We only collect what we need.  

How do we get your information? 

We usually get information from you. 

For example, when you: 

  • talk to us 
  • use our services 
  • fill in a form 
  • give feedback 

Sometimes we get information from others.
This could be: 

  • a support worker 
  • a carer 
  • a government service 

We will only do this if you agree, or if the law allows it. 

Do you have to give information? 

No. 

But if you don’t give us information:

we may not be able to support you. 

Can you stay anonymous? 

Sometimes, yes. 

You can: 

  • stay anonymous 
  • use a different name 

But often we need your details to help you. 

Why do we use your information? 

We use your information to: 

  • support you 
  • contact you 
  • work with other services (with your permission) 
  • meet legal rules 
  • manage feedback and complaints 
  • improve our services  

Who do we share your information with? 

We keep your information private. 

Sometimes we share it with: 

  • funding bodies 
  • other services helping you 
  • government organisations  

We only share when allowed or required. 

We do not sell your information.  

How do we keep your information safe? 

We protect your information. 

We use: 

  • secure systems 
  • safe databases 
  • trained staff 
  • limited access  

We only keep your information as long as we need it. 

Can you see your information? 

Yes. 

You can: 

  • ask to see your information 
  • ask us to fix it if it is wrong  

We may ask for ID before we share it.  

Website information 

When you use our website: 

  • we collect basic information 
  • like pages you visit 

We use this to improve the website. 

Privacy problems or complaints 

If you are worried, you can tell us. 

You can: 

  • ask a question 
  • make a complaint 
  • tell us about a problem  

Use our Complaints and Feedback page 

We will look into it and respond.  

If you are not happy, you can contact:

Office of the Australian Information Commissioner (OAIC)  

Contact us 

You can contact us anytime. 

Privacy Officer – Head of Risk, Quality and Compliance
MIFWA 

Email: info@mifwa.org.au
Phone: (08) 9237 8900