Return to all Easy-to-Read Information
This is the easy-to-read text-only version of our Consumer Feedback at MIFWA information.
Download the full Consumer Feedback at MIFWA Policy.
Consumer Feedback at MIFWA
We want to hear what you think.
Your feedback helps us learn and improve.
What is this page?
This page explains:
- what feedback is
- how you can give feedback
- what we do with feedback
- how feedback helps make services better
What is feedback?
Feedback means telling us what you think.
Feedback can be:
- something you like
- something you do not like
- an idea
- a suggestion
- a complaint
Why does MIFWA ask for feedback?
Your voice matters.
Feedback helps us:
- understand what is working well
- understand what is not working well
- improve our services
- plan better services in the future
- make decisions about service improvements.
Can I give feedback safely?
Yes.
We will:
- listen to you
- respect your views
- take your feedback seriously
- support you if you want to make a complaint
- protect your right to give feedback
How can I give feedback?
There are many ways.
You can:
- talk to a MIFWA worker
- write to us
- email us
- use the feedback form on our website
- put a suggestion in a suggestion box
- complete a survey
- share feedback through the Consumer Engagement Committee
Can I stay anonymous?
Sometimes, yes.
You can ask to give feedback without telling us your name.
We will support this when we can.
What happens after I give feedback?
We listen and learn.
When we get feedback, we will:
- record it
- read it carefully
- think about what needs to change
- look for ways to improve
How does feedback help?
Feedback helps MIFWA:
- improve services
- make services easier to use
- improve people’s experiences
- plan future services
- check how well services are working
How can consumers be involved?
Consumers can help improve MIFWA.
You can be involved by:
- giving feedback
- completing surveys
- joining discussions
- helping review policies and information
- joining the Consumer Engagement Committee
Our promise to you
MIFWA will:
- listen respectfully
- make it easy to give feedback
- give information in accessible ways where practical
- think about your views
- use feedback to improve services
Need help giving feedback?
Contact us
If you need help to give feedback, make a suggestion or make a complaint, we can help.
Please call us on 9237 8900 or email us at info@mifwa.org.au.
You can also use the feedback form here on our website.